Blackberry Users Annoyed by Network Failure
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October 12, 2011 TheFreshOutlook  |
People have voiced their disapproval through social networking sites on the network failure that has disabled features on their BlackBerrys.
Many BlackBerry users have complained of a new network crash, only hours after the company that manufactures BlackBerry products, RIM, stated their services are “operating normally”.
Users of the smartphone have complained that their email, internet and BlackBerry Messenger services have stopped working. BlackBerry’s Facebook page has received 5,521 comments on the issue.
“I need my BB for work, and not just for pleasure! You’re costing us and those who still wanted a BB are starting to think otherwise! Get your act together and fix it asap please!! Why is it taking so long? Cut the tea breaks,” said one Facebook user.
Many people have stated that they can’t receive any information from BlackBerry about the problem and one Facebook user who contacted the company said they were as “clueless as we are” on the matter. Others have expressed their desire to buy an alternative phone: “I’m thinking seriously to get an iPhone now, this issue is not acceptable! Three days and counting.”
RIM has now acknowledged that it is still experiencing problems and has apologised for the inconvenience.
“The messaging and browsing delays… in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure,” a company statement said.
“Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible.”
The first network crash on October 10 resulted in millions of users without email, web browsing and Blackberry Messaging Services.
Susan Drayton, a salesperson for O2, told The Fresh Outlook that she has received complaints throughout the day: “We have had customers coming in all the time; we had one customer who was annoyed because he didn’t receive a text about the problem and hadn’t watched the news so he didn’t know.”
Ms Drayton also told The Fresh Outlook that the BlackBerry messaging and email services are the main selling points of the phone: “The BlackBerry Messaging Service definitely appeals to the youth market, BlackBerry’s also condense data on emails received, which makes receiving emails abroad considerably cheaper - this appeals greatly to business people.”
By Ben Perks
[Image courtesy of Evan-Amos]
